Our water is purified using reverse osmosis and supporting filtration steps. The process typically includes sediment filtration, activated carbon filtration, reverse osmosis, and UV treatment. Click here to learn more about the reverse osmosis process.

Reverse osmosis, often called RO, uses pressure to push water through a very fine membrane. This helps separate purified water from many dissolved solids, minerals, and unwanted contaminants.

Our standard reverse osmosis water is purified to remove minerals, dissolved solids, and many common chemicals. No minerals are intentionally added back to our standard RO water after purification.

Our standard purified RO water is not remineralized. Our alkaline water is different: it is enhanced with minerals to help raise pH.

Activated carbon filtration helps reduce chlorine taste and odor. Reverse osmosis is designed to reduce fluoride, many dissolved solids, and a wide range of trace contaminants, including many pharmaceutical residues.

Reverse osmosis is widely used to reduce PFAS/PFOA-type contaminants. Our system is designed to provide highly purified drinking water, and we regularly monitor water quality.

Our filtration process is designed to remove tiny particles from the water, including particles such as microplastics. Using refill water in reusable bottles also helps reduce single-use plastic waste.

UV light is used as part of the purification process to help inactivate bacteria and viruses. The full system is designed to produce clean, great-tasting purified drinking water.

Yes. We regularly test and monitor our water quality so customers can refill with confidence.

Our standard reverse osmosis water is generally near neutral, around 7 on the pH scale. Actual pH can vary slightly by source water and location.

Alkaline water is water with a higher pH than standard neutral water. Our alkaline option is mineral-enhanced to raise the pH and provide a different taste profile for customers who prefer alkaline water.

Our alkaline water is infused with beneficial minerals, including magnesium, calcium, and potassium, to help enhance pH levels.

Not exactly. Distilled water is made by boiling water and condensing the steam. RODI water usually includes reverse osmosis plus deionization. Natural Pure uses reverse osmosis without deionization for our standard purified drinking water.

TDS means “total dissolved solids.” It is a general measurement of dissolved minerals and other solids in water. Reverse osmosis typically produces lower-TDS water than ordinary tap water.

You can refill at participating Natural Pure refill stations. Visit our store locator to find a location near you.

Prices can vary by store and location. Check the signage at your local refill station or ask the retailer for the current refill price.

Yes. Bring a clean reusable bottle or jug and refill it at the station. You can also purchase reusable bottles through participating stores or our online shop.

Most customers refill common reusable containers such as 1-gallon, 3-gallon, and 5-gallon bottles or jugs. Available options can vary by station layout.

No special bottle is required, but your container should be clean, food-grade, and sized to fit safely at the station. A sturdy reusable water jug is recommended.

• Bring a clean bottle or jug.
• Place it securely under the dispenser.
• Follow the instructions posted at the station.
• Cap your bottle and keep it clean between refills.

Please notify the store team or contact Natural Pure with the store name and location. That helps us respond quickly.

Yes, many customers refill multiple jugs at once. Please be courteous to other shoppers during busy times.

Yes. Our bottles are BPA-free and food-grade. Learn more or see bottle care tips.

Wash your bottle regularly with warm soapy water, rinse thoroughly, and allow it to dry. Follow any care instructions printed on the bottle, especially for caps and handles.

Replace your bottle if it becomes cracked, cloudy, scratched, difficult to clean, or develops an odor that does not wash out. Damaged bottles are harder to keep sanitary.

Keep filled bottles capped, clean, and stored in a cool place away from direct sunlight, heat, chemicals, and strong odors.

For best taste, use refilled water within a reasonable time and keep the bottle capped and clean. Freshness depends heavily on bottle cleanliness and storage conditions.

Many bottles can be recycled depending on the plastic type and your local recycling rules. Check the symbol on the bottle and follow your local recycling guidelines.

Yes. Our purified water is suitable for pets to drink. If your pet has a medical condition or special diet, ask your veterinarian for guidance.

Yes. Purified water is a great choice for coffee, tea, lemonade, ice cubes, and other drinks because it has a clean taste and fewer dissolved solids than ordinary tap water.

Yes. Natural Pure water can be used for cooking, rinsing produce, soups, sauces, and recipes where clean-tasting water matters.

Many families prefer purified water for formula, but always follow the formula manufacturer’s instructions and your pediatrician’s guidance. Use clean, sanitized bottles and safe preparation practices.

Yes. Purified RO water may help reduce mineral buildup compared with hard tap water. Always follow your appliance manufacturer’s instructions.

Yes, but plant needs vary. Some plants do well with purified water, while others may benefit from minerals found in soil or plant food.

Hydration needs vary based on age, activity level, climate, health, and diet. A commonly cited general guideline is about 15.5 cups of total fluids per day for men and 11.5 cups for women, including fluids from food and beverages.

Common signs of good hydration include drinking regularly, especially with meals and during activity, and not waiting until you feel very thirsty. Your needs may increase with exercise, heat, travel, or illness.

Visit our fixtures and partnership page to see refill-station options and learn how Natural Pure can support your location.

Grocery stores, supermarkets, specialty markets, convenience stores, co-ops, gyms, and other high-traffic retail locations can be good fits, depending on space, plumbing/electrical access, and customer demand.

Yes. Refill stations encourage customers to reuse bottles and jugs instead of buying single-use bottled water over and over.

Yes. Installation requirements are listed with the fixture options on our fixtures page.

We sell primarily through supermarkets and retail refill stations. You can also order bottles online for home or office use.

Yes. Visit the Natural Pure online store to view available bottle options.

Please contact us with the store name, city, and a brief description of the issue or question. You can also notify the store team while you are there.

Purified RO water has many dissolved solids and taste-causing compounds removed, so it often tastes cleaner, lighter, and more neutral than tap water.

Reusable bottles can hold odors if they are not cleaned regularly or if they are stored with water for too long. Clean your bottle often and replace it when it becomes worn or difficult to clean.